Risk Management Services

The Risk Management Services Team

Risk Management Services (RMS) started operation in 1992 as a boutique firm dedicated to providing exceptional claims and risk services to public entities. RMS currently provides excess and primary claims administration, claims adjusting, administrative investigation and risk consulting services to dozens of public entity clients. In addition, RMS has conducted hundreds of audits for public entities. The audits include California Counties and Cities, School District JPAs, Risk pools nationally, and for carriers placing public entity coverage. RMS also offers Claims Process Improvement Consulting.

The firm’s principal, Kenneth R. Mailoini, ARM-P, and his team have extensive experience working with excess pools and their members. They offer vast experience in handling high exposure cases involving law enforcement, employment, dangerous conditions, and serious personal injury.

Professional Staff

Kenneth R. Maiolini, ARM-P – Mr. Maiolini has oversite of all client services. He personally handles all significant litigation, large exposure, and high-profile claims.

Jerry L. Bowen, AIC – Mr. Bowen is a highly experienced claims and data manager with decades of public entity experience. He serves as the exclusive handler on several public entity accounts.  He keeps a keen eye on the financial integrity of all RMS accounts and ensures recoveries are not overlooked.

Edie S. Yamamura, AIC – Ms. Yamamura is a senior adjuster handling claims and litigation, with a remarkable small claims court win ratio. Investigation is her forte. She enjoys site visits, working directly with the clients, preparing client employees for testimony and in person witness statements.

Sandy Manzoni – Ms. Manzoni handles claims for various public entity accounts. She specializes in excess liability coverage, delving deeply into these high exposure cases. Ashe enjoys the interface with the primary carriers.

Janette Brook, MBA, ARM – Ms. Brook has managed claims and litigation for 35-years. She specializes in litigation management, risk management, process management, insurance coverage, contractual reviews, and budget allocation. Janette is highly involved with our auditing division as well as exclusive handler on an excess coverage public entity account. Ms. Brook joined the RMS team in 2018. (See “Relevant Happenings.”)

The professional staff is supported by three Claims Assistants, a Subro Assistant and our Office Manager.

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